Encantada Tulum
★★★★ Km 8.7 Carretera Tulum Boca Paila, Tulum, MX
9.8 guest rating· 133 reviews
About this hotel
Tropical Paradise by the Sea
Charming Rooms with Spectacular Views
Step into a world of comfort and style with our rooms featuring local textiles, artwork, and private terraces offering stunning sea or garden views. Enjoy the gentle sea breeze through sliding glass doors while relaxing in a cozy ambiance equipped with modern amenities.
Culinary Delights and Beachfront Dining
Indulge in a delightful continental breakfast with freshly baked bread and local fruits. For lunch, savor Mexican and international cuisines in a beachfront setting or at the bar. Let your taste buds explore a symphony of flavors while enjoying the picturesque views.
Relaxation and Convenience at Your Fingertips
Unwind with beachside massages and hot stone treatments, or explore the area with complimentary bicycle rentals. Our 24-hour reception, concierge services, and free Wi-Fi ensure a seamless stay. Secure complimentary parking and easy access to nearby attractions make Hotel Encantada your ideal getaway.
Book now to experience the enchanting blend of luxury and nature at Hotel Encantada.
Amenities
- WiFi available
- Spa/wellness center
- Spa/wellness center services
- Free Parking
- Accessible parking
- Parking garage
- Private parking
- Breakfast in the room
- Breakfast takeaway containers
- Restaurant
- Bar
- Air conditioning
- Beach
- Beachfront
Show all 73 amenities
- Private beach area
- Sun loungers or beach chairs
- 24-hour front desk
- Tour desk
- Mobile app for room service
- Room service
- 24-hour security
- Non-smoking rooms
- Non-smoking throughout
- Airport shuttle
- Airport shuttle (additional charge)
- Access to health care professionals
- Adult only
- Airport drop off
- Airport pick up
- Beauty Services
- Cashless payment available
- CCTV in common areas
- CCTV outside property
- Cleaning standards that are effective against Coronavirus
- Coffee Shop on site
- Concierge service
- Cycling
- Daily housekeeping
- Delivered food - securely covered
- Diving
- Fire extinguishers
- First aid kit available
- Fishing
- Food delivered to guest room
- Garden
- Guest room sealed after cleaning
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Invoice provided
- Key access
- Laundry
- Laundry washed per local authority guidelines
- Luggage storage
- Massage services
- Outdoor furniture
- Physical distancing in dining areas
- Physical distancing rules followed
- Private check-in/check-out
- Property cleaned by professional cleaning companies
- Safety deposit box
- Sanitized tableware & silverware
- Shuttle service
- Shuttle service (additional charge)
- Smoke alarms
- Snorkelling
- Special diet menus - on request
- Staff adhere to local safety protocols
- Sun umbrellas
- Terrace
- Windsurfing
- Wine/champagne
- Yoga classes
Location
Km 8.7 Carretera Tulum Boca Paila, Tulum, MX
- Check-in
- from 03:00 PM to 12:30 AM
- Check-out
- until 12:00 PM
What guests say9.8133 reviews
Encantada was great.
10.0The staff at Encantada was amazing. They made us feel at home. Our beachfront room had amazing views. Highly recommend.
Perfect Anniversary Getaway
10.0We spent 7 wonderful days at Encantada Tulum celebrating our anniversary, and the experience exceeded our expectations. From the moment we arrived, we were welcomed with delicious margaritas, which set the tone for a relaxing and memorable stay. Every morning, we enjoyed an amazing continental breakfast with freshly squeezed juices and delicious food. The quality and freshness were outstanding. The property itself feels very private and peaceful, making it the perfect place to unwind. The staff were exceptional—friendly, attentive, and always responsive to any request we had throughout our stay. We also enjoyed using the complimentary bicycles to explore the area. As an added bonus, we had access to the pool at a neighboring sister property, which was a great amenity. We truly loved our stay at Encantada Tulum and would highly recommend it to anyone looking for a beautiful and relaxing getaway. We will definitely be back!
Unmatched hospitality in a soulful retreat.
10.0Encantada is an extraordinary resort with unmatched hospitality. It's private, quiet and idyllic. The wholistic experience was relaxing, rejuvenating and restorative to the soul. The design of the suites, hotel and spa are approachably luxurious and perfectly harmonious to the environment. It's quintessentially Tulum. The staff are beyond accommodating and genuinely caring and kind, creating the most meaningful and unforgettable vacation I have ever had. I will definitely be back!
Amazing Service
10.0We had a very relaxing time. The room was absolutely amazing, but the main attraction was the hospitality. Everyone at Encantada truly cares about your comfort and convenience. We’ve traveled all over the world. Some locations are better, some are worse, but never have we found the level of genuine hospitality as we found in Tulum generally and Encantada especially. When we return, it will be directly because of the impression the team at Encantada made on both of us during our stay.
The Best In Tulum
10.0We are coming back here our 3d year in a row. And not only because of location, beach, food etc but spectacular customer service. Alejandra, Paola, Melissa, Cristopher and entire servers team, housekeeping team became as our family. This time we had some celebration at the property and everything was ready and set the minute we arrived with some personalize gifts and goodies . I have no words to describe how happy and pleased we were! Best place in Tulum!
Memorable experience
10.0It was an excellent experience with the staff. They were all very hospitable, attentive, and responsive — especially Melissa and the concierge TEAM, along with Alex, Samuel, and the entire staff. They went out of their way to help us and were always extremely courteous.
Good to know
Children 12 years and older are allowed to stay at the property. Please, contact the property for further details on the additional children fees.
Please note that the property cannot accept group bookings of more than 3 rooms.
Zero Waste Certification: Since 2021, we have been collaborating with EUKARIOTA to improve waste management at our Tulum properties. Our efforts have focused on finding effective ways to deal with waste and achieve significant waste reductions. We are proud to share that in August 2023, we have received Zero Waste facility certification, a municipal, state and federal recognition that certifies our good waste management, for Namron Hospitality, La Valise Tulum, Radhoo, NEST, Encantada and NÜ. This certification is just one of the many actions we take at Namron Hospitality as part of our commitment to environmental responsibility.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
›Parking
Free private parking is possible on site (reservation is not needed).
›Children and extra bed policy
Children ages 12 and older are allowed.
You haven't added any cots.
You haven't added any extra beds.
›Internet
WiFi is available in public areas and is free of charge.
›Pets
Pets are not allowed.