Hotel Shibari - Restaurant & Cenote Club
★★★★★ Carretera Tulum-Boca Paila Km 7, Tulum, MX
9.1 guest rating· 780 reviews
About this hotel
Luxurious Accommodation
Hotel Shibari - Restaurant & Cenote Club in Tulum offers 5-star accommodation with air-conditioned rooms featuring modern amenities like a coffee machine, minibar, and flat-screen TV. Enjoy the comfort of a private bathroom, balcony, and complimentary bed linen and towels during your stay.
Relaxation and Leisure
Unwind in style at this hotel with an outdoor swimming pool, hot tub, and terrace. Stay active at the fitness centre or explore the lush garden surroundings. Indulge in delicious meals at the on-site restaurant and grab a drink at the bar for a perfect evening.
Convenient Location
Located just 200 meters from South Tulum Beach, Hotel Shibari is also close to Tulum Archeological Site and Parque Nacional Tulum. With free WiFi, room service, and a 24-hour front desk, your every need is catered to seamlessly.
Book your stay at Hotel Shibari - Restaurant & Cenote Club for an unforgettable experience in Tulum.
Amenities
- WiFi available
- Outdoor pool
- Plunge pool
- Pool bar
- Swimming pool
- Spa/wellness center
- Fitness center
- Fitness facilities
- Parking
- Private parking
- Valet parking
- Restaurant
- Bar
- Air conditioning
Show all 62 amenities
- Sun loungers or beach chairs
- 24-hour front desk
- Tour desk
- Room service
- 24-hour security
- Non-smoking rooms
- Airport shuttle
- Airport shuttle (additional charge)
- Access to health care professionals
- Adult only
- Airport drop off
- Airport pick up
- Cashless payment available
- CCTV in common areas
- CCTV outside property
- Cleaning standards that are effective against Coronavirus
- Concierge service
- Contactless check-in/check-out
- Designated smoking area
- Fire extinguishers
- First aid kit available
- Food delivered to guest room
- Garden
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Hot tub/Jacuzzi
- Invoice provided
- Key card access
- Laundry washed per local authority guidelines
- Luggage storage
- Massage services
- Outdoor furniture
- Physical distancing in dining areas
- Physical distancing rules followed
- Private check-in/check-out
- Process in place to check health of guests
- Property cleaned by professional cleaning companies
- Safety deposit box
- Sanitized tableware & silverware
- Shuttle service
- Shuttle service (additional charge)
- Smoke alarms
- Staff adhere to local safety protocols
- Sun umbrellas
- Terrace
- Themed dinner nights
- Yoga classes
Location
Carretera Tulum-Boca Paila Km 7, Tulum, MX
- Check-in
- from 03:00 PM to 12:00 AM
- Check-out
- until 12:00 PM
What guests say9.1780 reviews
Hôtel de qualité avec gros potentiel inexploité
8.0L'hôtel est vraiment beau et de qualité. Le cenote est grand, l'eau fraîche, il y a plein de poissons dedans. Vous pouvez vous installer quasi partout autour sans supplément. Crème solaire et gel antimoustique à disposition. Il y a également une petite piscine, un jacuzzi, une salle de sport basique et un spa. Cours de yoga gratuit tous les matins. Pas de frais cachés quand vous passer par Booking: tout est inclus sauf le pourboire non obligatoire ni insistant. Le personnel est aimable, mais peu professionnel: ne vous attendez pas à une qualité de service de norme internationale. On peut aussi communiquer par whatsapp, en anglais ou espagnol. Petit déjeuner inclus basique (oeufs ou spécialité mexicaine, dessert, 1 jus de fruit et café américain à volonté). En juillet c'est la basse saison, l'hôtel est vide et vous serez au calme. Musique autour du cenote l'après midi, pas assourdissante mais bien présente sans que ce soit trop gênant. Chambres très spacieuses, modernes, calmes, avec petite terrasse vue jungle très sympa. Ne prenez pas la suite avec jacuzzi privé: elles sont au rez de chaussée, sombres avec peu d'intimité et les jacuzzis semblent sales à cause de la végétation abondante. Les chambres sans piscine sont en hauteur et plus lumineuses. Bon emplacement près de petits magasins, pharmacie, restaurants. Attention les taxis sont chers partout à Tulum et il en faudra pour se déplacer.
− Manque de professionnalisme du personnel, très nombreux mais pas très attentif et des maladresses dans le service ou la communication. Bicyclettes prêtées par l'hôtel en mauvais état et dangereuses (selle qui bouge, freins qui ne fonctionnent pas bien) Le restaurant est cher et ne semble avoir aucun client. Je doute qu'il puisse servir des produits frais avec si peu de passage. Prix de l'hôtel cher pour le Mexique, raisonnable pour Tulum.
It was an exceptional stay,
9.0It’s a beautiful property, with a cenote inside and it’s made in a very beautiful way and kept natural
− Our room’s air conditioner wasn’t working. We complained and someone came but didn’t resolve the problem. Attention to detail is missing
Amazing service personal and amazing amenities!
10.0The service, very helpful and friendly. The hotel decor and nature.
Luxurious experience. Would return.
10.0Beautiful, spacious, clean. Staff was excellent.
− No complaints.
Good to know
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
›Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
›Parking
Free private parking is possible on site (reservation is not needed).
›Internet
WiFi is available in all areas and is free of charge.
›Children and extra bed policy
Children are not allowed.
You haven't added any cots.
You haven't added any extra beds.
›Pets
Pets are not allowed.