TRS Coral Hotel - Adults Only - All Inclusive♡

Great vacation at TRS Coral!

8.0

My wife and I spent an amazing week here June 20 - June 27. We didn’t want to leave! The property is beautiful and well maintained. The rooms are huge and luxurious. There is so much to do between TRS Coral and the connected sister property Grand Palladium. It’s easy to get around since they offer boat rides and cart rides if you don’t feel like walking. The food there was hit or miss. Like many resorts we felt it was good not great. Our favorite restaurants were La Boheme (Manuel was great) and El Gaucho for dinner and Capricho for breakfast (Jair was fantastic). Shout out as well to Antonio at Tentazione. If we had lunch it was usually from the poolside bar/grill. We ordered room service a few times as well and it was always good. The room service attendants were great. The only restaurant we tried on the Palladium side was Sumptuori for the teppanyaki which was fun. We did go to the cafe (Piacere) on that side almost daily. The staff there are the best, especially Veronica. We also went to the gelato shop several times as well. If you’re into chocolate don’t miss the wall of chocolates at the lobby bar Aurum. There were lots of activities going on if you wanted to participate. The entertainment staff was amazing. Shout out to Michelle, Rueben, Alec, Rosy and Leonardo. Our favorite activities were painting classes and cooking classes. Chef Soto is so knowledgeable and an all around great guy. We did the boat ride called La Trajinera which was an add on activity for $25 per person but well worth it. We also enjoyed the open air theater several nights on the Palladium side. Our favorite show was the Noche Mexicana. The performers are all so talented, especially El Charro. The butlers were all very accommodating, especially Victor. A big thank you to Ulises for helping to plan a very special surprise birthday celebration! We didn’t feel we could give TRS a five star review for a couple of reasons. During check in we were told they would text us when our room was ready. We waited in the lobby for quite some time but no text. We finally went to the front desk and asked what the deal was. They told us oh yeah it’s ready. Not sure why we never got a text. Also it seems there was poor communication between the butlers and the entertainment staff which resulted in some confusion about whether reservations were needed for certain activities or not. During check out the person that checked us out never asked how are stay was. That’s a pretty common question and not asking it seemed like a lack of interest. Our biggest complaint was the thumping music every night until around 1:30 am coming from Gravity Bar. All in all it was a great vacation at a beautiful property that offered excellent service by incredibly warm and friendly people. Hard to say if we’d return with some many other great properties we haven’t tried in the Yucatán Peninsula.

Trs

10.0

Adrian is an amazing butler. He provides excellent service

FREDDY THE BUTLER IS AMAZING

10.0

Had the best experience at TRS Coral. Freddy our butler was absolutely amazing! My husband had water in his ear and needed medicine, Freddy took care of it on his day off and had the medicine delivered to our room. We felt so spoiled. A special shout out to our favorite Bar Tender, Daniel and managers

Workers

10.0

Jose and Gerardo were amazing! They made everything we asked for happen. Super pleasant people

Henri is a true gentleman

10.0

During our recent 7-night stay at TRS Coral, Henri truly elevated our experience with his outstanding service. From the moment we arrived, he greeted us warmly and remembered our names throughout our stay, which made every interaction feel personal and genuine. His cheerful and delightful demeanor never wavered, and seeing him always brightened our day. Henri went above and beyond by arranging seamless transportation into town and offering thoughtful recommendations on activities to ensure we enjoyed the very best of our trip. His attention to detail and genuine care for guests made us feel valued and well taken care of. Thanks to Henri, our stay was not only comfortable but also memorable. We cannot thank him enough for his dedication and professionalism. Henri is a true asset to TRS Coral, and we look forward to returning knowing we’ll be in such capable hands.

False advertisement and far from luxury

2.0

When we arrived they gave the wrong room and we spoke to them about this they attempted to make us pay an additional $500 to change our room even she admitted to giving us the wrong room. We booked for two double beds but received one king. We then had to stay in the king bed room for two days until we could be moved to the correct moved. We were told that our bags would be brought to our new room. That was at 11:15 am, we went out for an excursion when we got back it was 6 pm and our bags still weren’t brought to our rooms. We had to go to the lobby and they acted as if they were confused. They cancelled our dinner reservations twice and we said something to them they told us that couldn’t fix it because the restaurants were all booked even they though canceled our reservation. We decided to have room service which was ordered at 2:00 pm and was not delivered until 5:15. All of the activities were booked. Food at the restaurants were served cold which leads me to believe that it wasn’t fresh. We were asked for tips. I do want to make it extremely clear that this hotel is not diverse at all. There was a lot of Hispanic travelers staying there who seemed to be treated as royalty but we were treated as a bother. During check out the supervisor laughed at us and said “you need to pay” when we paid for our trip in FULL when we booked it 3 months prior in April. This was my first time in Mexico and it so sad that this was my experience. Lastly the location is advertised to be Cancun but it isn’t. It located in Isla Mujeres. This is false advertisement.